Cctv newsIn less than seven days, there were three incidents caused by flight delays of China tourists at foreign airports. While handling these disputes, all three embassies abroad have issued public reminders to China tourists through official website or the media: "Treat them rationally and protect their rights according to law".
January 24th, Narita Airport, Tokyo, Japan
Jetstar flight GK35 from Tokyo, Japan to Shanghai was cancelled due to snowfall at the destination. Of the 180 passengers on the flight, 5 Japanese passengers left the airport by themselves, and 175 China passengers were stranded at the boarding gate. During this period, tourists from China once sang March of the Volunteers’s protest when they clashed with the airport.
January 27th, Colombo Airport, Sri Lanka
Srilankan airlines UL867 flight from Shanghai to Colombo was delayed for 8 hours due to the weather, which forced 150 China passengers on board who had to transfer to Maldives to stay at Colombo Airport. The Embassy of China intervened overnight, calling on tourists to calm down.
January 28th, Tehran Airport, Iran
On that day, Teheran was hit by the heaviest snow in 20 years, and the airport was closed, leaving about 240 China tourists stranded. A video shows that a group of China passengers kept shouting "China" excitedly in the noisy airport, which caused many foreigners to watch.
The video uploader said that tourists shouting "China" were suspected to be forcing the plane to take off. But afterwards, a party said, "Shout ‘ China ’ I was just emotional after getting help from the embassy. "
△ video screenshot
Our embassy in Iran rushed to the airport in the snow after receiving help, and coordinated to solve the hotel and flight problems of stranded tourists.
Screenshot from the website of China Embassy in Iran.
There have been many similar incidents.
On September 4th, 2015, the flight from Bangkok to Chongqing was delayed due to heavy rain, and some China tourists clashed with airport personnel, shouting "Thais don’t take Chinese seriously" and singing the national anthem arm in arm.
On January 24, 2016, under the influence of strong winds and heavy snow, the take-off and landing of flights at Jeju Airport in South Korea stopped completely, and some China passengers threw chairs at the airline counter to vent their anger.
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Ministry of Foreign Affairs of China: Rational Rights Protection!
On January 31st, the official WeChat account of the Consular Department of the Ministry of Foreign Affairs of China issued a notice "Remind China tourists to know the terms of the contract before choosing a low-cost airline". The announcement reminds China tourists to read the contract terms carefully before choosing low-cost airlines to travel. In case of flight delay, we should rationally defend our rights according to the contract, and avoid making excessive demands beyond the contract, so as to avoid unnecessary legal disputes.
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The motherland is your back when you are in danger, not a man with a back pocket.
Such stories are not new for a long time. This time, embassies abroad have prompted "rational treatment and legal rights protection", indicating that the embassy has been under great pressure.
△ Tehran airport in heavy snow
The pointer of rights should always point to rules and right and wrong itself.
Airlines should of course protect the legitimate rights and interests of passengers. However, we should also see that a plane ticket is essentially a paper transportation agreement. Different prices and services vary, and accordingly, disputes should be resolved within the contract. The vast majority of airport disputes are civil disputes, far from rising to the height of ethnic issues. Using the medicine of the national anthem to treat delayed diseases is not only ineffective, but also a "side effect" all over the body. To say the least, foreign countries can still sing the national anthem. What should we do if we encounter problems at home? In fact, there is no difference at home and abroad. If there is a problem, it is reasonable to defend rights within the rules, and there is nothing wrong with it. However, taking extreme and excessive rights protection is likely to damage your own rights and interests.
In fact, when the water level of public life is getting higher and higher, and the whole society has a clearer judgment on the boundaries of rules and right and wrong, if the airline is really in default, people will naturally support it; However, if passengers are over-defending their rights, for example, throwing instant noodles at flight attendants out of anger, public opinion will definitely turn. Justice is in people’s hearts, and the pointer of rights should always point to rules and right and wrong itself. The untimely performance of "Wolf Warriors" patriotism and the constant shouting of "China" not only failed to gain the understanding of foreign airports, but also failed to gain the recognition of domestic compatriots. As netizens said, the motherland is your backing when you are in danger, but it is not a man with a back pot.
△ Tokyo Narita Airport, China tourists clashed with Japanese police
On a larger level, around several incidents, people are discussing nothing more than the awareness of rules in public life. When the retrogression on the road is despised by everyone, and when Anhui female teachers block the high-speed rail from being despised by the collective, why can they "do whatever it takes" to excessively claim rights at the airport? The airport is not a foreign land.
Cherishing the right to suggest rules is also safeguarding one’s own rights and interests.
In fact, if you really want to be true to the rules, it is better to participate in the optimization of the rules than to "never cooperate" and "never buy" at the airport and on the plane. These days, the "Regulations on the Administration of Domestic Transport Services for Civil Aviation Passengers" is soliciting opinions online. Do you know the rules of "overbooking flights"? Are you satisfied with the proposed "service commitment" rules? Do you have any better suggestions for the details of "legal liability"? For another example, we should understand what is man-made delay, what is force majeure, what is the benefit we should strive for and what is the compromise we can make. Cherishing the right of suggestion in rulemaking and perfecting the rules in public life are most conducive to protecting their rights and interests from the source.
Of course, China tourists’ going out on a large scale is still a relatively new thing, and these problems are still a few, which can be regarded as growing pains. When the awareness of social rules is gradually established, when all parties refuse to accept the logic of "the more trouble there is, the more sugar there is", maintain the rigidity of the rules, and accept the boundaries of rights and interests under the rules, presumably such things will become less and less.
Spring Festival travel rush has begun, and more and more people are destined to be on the road. No matter at home or abroad, it is necessary to always remember that maintaining rules needs to be within the rules, identity is not a passport, and obeying the law and doing things according to the rules is the biggest passport.
Wen Yi, the Mountain of Special Contributions for CCTV Comments