I. General situation
In 2020, under the strong leadership of the provincial party committee and the provincial government, and in accordance with the unified arrangements of the general office of the provincial government, the Hunan Provincial Health and Wellness Commission conscientiously implemented a series of laws and regulations such as the Regulations on the Openness of Government Information in People’s Republic of China (PRC) and the Provisions on Administrative Procedures in Hunan Province, aiming at openness, transparency, convenience for the masses and improvement of efficiency, closely combining with the actual health work, strengthening organizational leadership, enriching the contents of information disclosure, speeding up the construction of network platforms, and comprehensively promoting government information disclosure and government services.
(A) voluntary disclosure
In accordance with the unified deployment, our commission published a list of powers, a list of responsibilities, a catalogue of government information disclosure, and a guide to government information disclosure on the portal of the commission in official website. The Guide to the Openness of Government Affairs of Hunan Provincial Health and Wellness Committee defines the scope, methods and procedures of the openness of government affairs of our Committee, and puts forward methods and measures to strengthen the supervision and assessment of government affairs, which has a strong guidance and demonstration role for the openness of government affairs in the health and wellness system of the whole province. Among them, the information disclosure scope of the province’s health system mainly includes: institutional functions; Policies and regulations; Planning plan; Departmental budget and final accounts; Administrative licensing and other examination and approval items; Health standards, food safety standards of this province; Statistical information, announcements and circulars on the development of health undertakings in the whole province; Information on the epidemic situation of legal infectious diseases and public health emergencies, and other information that needs to be widely known or participated by the public, such as the appointment and dismissal of cadres, the examination of civil servants, and bidding and procurement; Work dynamics, etc. At the same time, the process of issuing documents stipulates the procedures for online examination and approval of documents. At the same time, the office can carry out examination and approval procedures such as "disclosure of normative documents" and "whether it is made public on the government network", which ensures that non-confidential policy documents are made public at the first time from the mechanism and further improves the efficiency of disclosure. The Legal Affairs Department of the Commission strengthened the legality review of the normative documents drafted by the authorities, and the relevant documents were sent to the Provincial Legal Affairs Office for legality review, ensuring that the government information and government services of the Commission were implemented in accordance with the law.
At the same time, it is clear that the openness of government affairs will be included in the performance appraisal system, and the weight of the assessment score is not less than 4%. Regularly supervise the information disclosure of key governments in the province’s health system to ensure that the government affairs disclosure work is in place.
1. Fight the propaganda war of COVID-19 epidemic prevention and control.
2020 is an extraordinary year, and it was hit by the COVID-19 epidemic at the beginning. From the epidemic prevention and anti-epidemic period in January to the post-epidemic period now, the portal website of the Provincial Health and Wellness Committee has actively acted courageously, adhered to the correct public opinion orientation, carried forward the spirit of anti-epidemic, issued the information of "epidemic" and comprehensively publicized "anti-epidemic" in accordance with the decision-making arrangements of the central government, the provincial party committee and the provincial government. During the "epidemic" period, the website of the Provincial Health and Wellness Committee published more than 3,000 news and information articles such as "epidemic information", "important news", "provincial trends", "local information" and "media focus", and the Top list of our website such as "publishing volume ranking", "most popular columns", "website visits" and "most popular articles" ranked first in the provincial websites.
First of all, it is a quick response, and it is the responsibility to defend the soil. The website responsibility department of the Provincial Health and Health Commission implements a 24-hour standby system for all employees. At the first time, we coordinated and communicated with the website management department of the provincial government and the operation and maintenance company, and held a multi-party network coordination meeting. On the basis of the operation and maintenance on duty during the Spring Festival over the years, we upgraded the website security and operation and maintenance guarantee to the highest level, and did everything to ensure the safe operation of our website. Since the first message of "epidemic situation" in our province was first published at midnight on January 21st, the mainstream media in the province such as New Hunan Red Net have widely reprinted and released it, officially opening the propaganda horn of "epidemic situation" in our province. At 11: 50 p.m. on January 23rd, the first-level response information of major public health emergencies in our province was urgently released, and the department further enhanced the intensity and intensity of information release of our Committee in official website, so as to achieve quick response, quick action, accurate release and healthy content. From beginning to end, the authority, timeliness and practicability of the portal website of our Committee were guaranteed, which effectively responded to the concerns of leaders, society and people’s livelihood, and effectively released the pressure of "epidemic situation" and the "panic" of the people.
Secondly, all-round publicity, three-dimensional reporting, from the authoritative starting, news (news, newsletter, feature), popular science and other perspectives in official website, a comprehensive report on the measures, efforts, practices and results of our province to fight the "epidemic". First, in the important news section, the daily information about the epidemic situation in our province, the investigation and deployment of provincial leaders, and the measures taken by the provincial health and wellness committee were highlighted, and the real-time dynamic news of the health and wellness systems at all levels in the province to fight the epidemic situation was widely publicized in the provincial dynamics and city and state information columns. Second, the website publicized the advanced deeds and advanced models of health and wellness people in the province in a large amount, vigorously promoted the positive energy and set a positive benchmark. Third, the popular science knowledge to fight the epidemic situation was edited and released to effectively guide.
Once again, daily publicity and centralized reporting are organically combined. At the beginning of the "epidemic", the Provincial Health and Wellness Committee keenly grasped that this may be a protracted war, and it is necessary to set up a special column for comprehensive publicity. The Provincial Health and Wellness Committee overcame many difficulties such as the isolation of holiday employees of the production company in many places during the Spring Festival. After several coordination and communication with the production company through online office, cloud planning, cloud communication and cloud audit, the website topic "Do a good job in the prevention and control of pneumonia infected in novel coronavirus" was launched during the Spring Festival. The special topics of the column are "Authoritative Release", "Prevention and Control Trends", "Health Science Popularization" and "First-line Express", which comprehensively and intensively show and record the practices, processes and achievements of our province’s health and health system in the "battle" against the "epidemic", such as rapid response, effective response, strong guarantee, effective measures and friendly assistance. Up to now, more than 1,600 pieces of information have been released.
2. Health and health government information disclosure, sunshine administration and efficient implementation.
All the examination and approval items have been published in Hunan Provincial People’s Government online according to the requirements of the provincial government, such as the name of the item, application procedure, processing time limit, application form and material requirements, for the public to consult, download and inquire about the licensing information free of charge, and open online licensing business consultation, and put a health permit declaration guide brochure in the provincial government service hall for the applicants to read for free.
According to the principle of "double publicity", the results of administrative licensing such as hygiene license and registration of medical practitioners of disinfection and wading products production enterprises are publicized on the "Credit Hunan" website. Our commission accepted 5592 cases and issued 5040 certificates. Among them, 3,383 medical practitioners were registered and 3,124 were issued; The units that produce disinfection products for the prevention and treatment of infectious diseases approved and accepted 237 cases and issued 199 certificates; In addition to the use of new materials, new processes and new chemicals to produce products involving drinking water hygiene and safety, 202 cases were examined and accepted, and 168 cases were issued; 78 cases of radioactive source diagnosis and treatment technology and medical radiation institutions were accepted and 69 cases were issued; Occupational health inspection institutions accepted 123 cases for the record and issued 54 certificates;
1,464 food safety enterprise standards were accepted and 1,375 were filed; Technical service institutions such as personal dose monitoring, radiation protection equipment and radioactive products detection, and radioactive hazard assessment of medical institutions have accepted 12 cases and issued 5 certificates; 30 cases were accepted and 24 cases were issued with the approval number of Chinese medical advertisements; 17 cases were accepted and 17 cases were issued for the pre-evaluation report review of radioactive occupational disease hazard construction projects in medical institutions (decentralized in September); Five plasma collection stations were accepted for approval and license issuance, and five were issued; Medical institutions accepted 2 pieces of practice registration; 39 radiation medical staff cards were issued and accepted.
3. Information disclosure in key areas such as food and drug safety has been steadily advanced.
We strengthened the disclosure of information on the epidemic situation and prevention and control of legal infectious diseases, made food safety information public, carried out food safety information projects, earnestly publicized food safety, and solidly completed the management of food safety standards.
4. Do a good job in the propaganda of medical reform and create a public opinion atmosphere and social environment conducive to deepening the comprehensive reform of the medical and health system.
In 2020, 932 medical reform propaganda manuscripts were published, including 64 central media, 594 provincial media and 289 new media, ranking among the top in the country. On May 11th, 2020, the headline of Health News published the "Personality" of Hunan Medical Reform, which recorded the reform picture of the front line of medical reform by means of "field investigation", and produced a good social response. On November 26th, the Secretariat of the Leading Group for Medical Reform in the State Council held a special conference on the typical experience of medical reform in the pilot provinces of comprehensive medical reform in our province, introduced the typical experience and practices of the pilot provinces of comprehensive medical reform in our province, organized 18 central media to conduct centralized research and interviews on the comprehensive medical reform in our province, and spread the voice of medical reform in Hunan with the help of the central media. Popularize typical experience and practice, and compile and distribute 12 issues of Hunan Medical Reform Magazine and 34 issues of Medical Reform Briefing throughout the year; Compiled the "Typical Cases of Deepening Medical Reform in Hunan", and deeply excavated 32 typical cases of medical reform with characteristics, breakthroughs and achievements in the province; The album "Exhibition of Comprehensive Medical Reform in Hunan Province" was compiled and printed, which vividly showed the effectiveness of comprehensive medical reform in the province during the 13th Five-Year Plan.
5. Close to the people’s livelihood unblocking points to ensure the accessibility of medical and health services.
Respond to the concerns of the masses in a timely manner, with the feedback from the National Development and Reform Commission.
One card ",the same level hospital inspection results did not recognize each other and other industry blocking problems were rectified as an opportunity to further promote the convenience of medical services. In view of the problem of "one hospital, one card", we will speed up the distribution of residents’ electronic health cards, promote their "one card use" in hospitals at all levels, and gradually realize data sharing by improving the provincial health service platform. In view of the problem of "difficult mutual recognition of examination results", it is clearly required that the mutual recognition of medical examination results and medical imaging examination data of related projects should be carried out between tertiary hospitals in the province and secondary hospitals in the same city and state; Within the above scope of application, secondary hospitals should recognize the medical examination results and medical imaging examination data of tertiary hospitals. Vigorously implement the action plan to further improve medical services, and urge medical institutions at all levels, especially large tertiary hospitals, to improve and perfect relevant measures based on the needs of the masses, and further strengthen the mutual recognition of internal examination results of medical associations, and take it as an important content of medical association assessment.
6. Do a good job in health and poverty alleviation, and ensure that health services have no dead ends.
Promote the rectification of problems and accurately land. Continue to benchmark the exit criteria for poverty alleviation, and always adhere to the time nodes such as "looking back", census and assessment of poverty alleviation, and always insist on problem investigation and rectification without stopping. The leaders of the Committee contacted the city and state to supervise and promote the working mechanism of health and poverty alleviation to achieve full coverage in 14 cities and States. From the second quarter to the fourth quarter, we organized three provincial-level rectification actions for health poverty alleviation, such as "looking back", benchmarking and final investigation, and appointed the Health Poverty Alleviation Office to adhere to the notification system every Monday. Around the country, there are 287 problems in eight aspects, focusing on "seeing a doctor in a place, having a doctor and having a system guarantee". Improve the information platform for family doctors’ contract signing, establish a dynamic verification sampling system, and comprehensively improve the quality of contract signing services for chronic diseases. Efforts have been made to solve the problem of "difficulty in seeing a doctor" at the grassroots level. All 1,533 established health centers have two or more general practitioners, which has solved the problem of no fixed village doctors in 632 villages, and the standardized construction rate of administrative village clinics has reached 91.45%. The problem of poor disabled people and severely disabled people not applying for permits has been completely cleared, involving 12,611 poor households in 13,286 households in the province.
Comprehensively improve the county medical and health service capacity. In 2019, on the basis of achieving full coverage of "Grade II" public hospitals in all counties and cities in the province, there is currently a tertiary general hospital in all counties (cities) with a population of 1 million or more in the province. We will continue to promote the construction of five centers for chest pain, stroke, trauma, high-risk pregnant women and children’s first aid in poverty-stricken counties, and fully open them to secondary and above general hospitals in the province to build a critical and severe treatment network covering poverty-stricken areas. Comprehensively improve the facilities of medical and health institutions in poverty-stricken areas, increase the construction of talent teams, strengthen the construction of the mechanism of "county-township integration and rural integration", and promote the sinking of high-quality medical resources. The proportion of poverty-stricken people in the province is 95.85%, basically achieving the goal of "not leaving the county due to serious illness".
Achieve comprehensive coverage of classified treatment. Extensive annual door-to-door, person-to-person, and disease-by-disease verification actions are carried out to ensure accurate treatment and adequate services. The province has approved a total of 2,066,400 poor patients to be treated, and 2,064,500 people were treated by classification, with a treatment rate of 99.91%. 269,300 patients with 33 kinds of serious diseases were approved for treatment, and the treatment rate reached 99.98%. Explore and promote the modes of "county treatment, township management and village visit" for major and chronic diseases, promote the "five ones" integrated management of hypertension, and cover the basic treatment and management service rate of hypertension, diabetes, tuberculosis and severe mental disorders. The "medical bazaar" service model was implemented in 11 deep poverty-stricken counties, and the poor people in mountainous areas were served face to face, so that the treatment service not only ensured quantity but also ensured quality.
Establish an information monitoring and early warning mechanism. Using the dynamic management information system of health poverty alleviation, according to the specific working standards of basic medical care in Hunan Province, the infrastructure construction, staffing and service capacity of county, township and village medical and health institutions with poverty-stricken population with established files were comprehensively monitored, and the county, township and village medical and health institutions with weak foundation, outstanding shortcomings and high risk of "blank spots" were supervised by "peer-to-peer" to comprehensively monitor the possible rectification. At the same time, 126,656 people out of poverty and 118,929 people who are vulnerable to poverty in the province will be included in the early warning population, and regular follow-up will be carried out to implement precise assistance. In 2020, health and poverty alleviation will help the poor people who have established the card to fully withdraw as scheduled.
Carry out health poverty alleviation propaganda. In order to fully demonstrate the remarkable achievements of health poverty alleviation in our province, we will carry out the "Five Ones" summary publicity activities (making a short film on health poverty alleviation, compiling a picture book of health poverty alleviation in Hunan Province, making a set of exhibition boards on health poverty alleviation achievements in Hunan Province, compiling a set of typical cases and news collections of health poverty alleviation in Hunan Province, and holding a "micro-video evaluation of health poverty alleviation in Hunan Province") to mobilize all levels to go deep.
(2) Disclosure upon application.
Through a clear public flow chart, the contact information of the accepting department will be announced, and the various processes of public service according to the application will be improved. In order to facilitate the public to inquire and apply for information disclosure, our Committee has set up a special column on government affairs disclosure on the homepage of the website, and placed the column on the homepage of the website according to the application. In strict accordance with the management regulations on disclosure of information according to application and the confidentiality review system for information disclosure, the accepting institutions and work procedures for disclosure of information according to application have been further clarified, and specific provisions have been made on acceptance, review, handling and reply, effectively protecting the legitimate rights and interests of applicants. In 2020, a total of 105 cases were accepted and made public according to the application, and 105 cases were answered and made public.
(3) Government information management
Our party group attaches great importance to government information disclosure. First, strengthen organizational leadership, and set up a leading group for the disclosure of government information, with the party secretary, director as the team leader and deputy director in charge as the deputy team leader, to make overall plans to promote the disclosure of government affairs, "Internet+government affairs services" and the construction of government affairs websites, and always put government affairs services and government information disclosure in a prominent position, included in the annual work points, and included in the important agenda of the party group meeting and director’s office meeting. The second is to strengthen team building. A team of information disclosure professionals covering the whole system, combining full-time and part-time jobs, with a total scale of nearly 200 people was established. Combined with the meeting of office directors, the team organized one special work training and arranged to participate in relevant business training for three times, and the comprehensive quality of the team of government disclosure personnel was significantly improved. The third is to improve the working mechanism. In accordance with the principle of "unified management, unified standards, unified norms, whoever makes them is responsible", based on standards and aiming at resource sharing, we will integrate internal information resources, build a content information disclosure system, ensure the authority, accuracy and timeliness of information, improve the security protection system, realize resource sharing, and improve the application and service level of information. Citizens, legal persons and other organizations are guaranteed to obtain health information according to law, which improves the transparency of work, promotes administration according to law, and gives full play to the service role of government information to the people.
(4) Platform construction
Overall planning to ensure that management is in place. The main leaders of our Committee attach great importance to website construction, and have convened special meetings on website publicity and coordination meetings on website special funds for many times to study and deploy website construction, and plan and solve problems related to the development of the portal website of the Committee as soon as possible. The website is intensively constructed and managed. There are information transmission ports in 14 cities and states, 25 committees and offices, and 32 directly affiliated and contact units in the province, which realizes the unified export, unified link, unified development and unified guidance of the website of the health system in the province. The main approach is:
First, benchmark national and provincial standards, standardize management, and ensure website security. In accordance with the relevant website management measures of the Committee, the division of responsibilities, content guarantee, news gathering and editing, information release, security and confidentiality, evaluation and assessment of the website have been standardized and managed. All functional departments of the website have their own duties and responsibilities, and an emergency mechanism and duty system have been implemented to achieve 365-day and 24-hour emergency response.
Second, actively do a good job in the "chess game" of the provincial government website, use and manage the "intensive management platform of the provincial government website", conduct unified management of 52 units in this system, hold online training and real-time communication according to the actual situation, solve the problems in the use of units directly under the Committee and users of municipal and state health and health committees, and standardize the standard of using manuscripts in information content and publicity caliber. At the new media meeting of the provincial government website in April this year, the function of "error correction detection" proposed by us was adopted and popularized in the province.
Third, do a good job in the construction and management of the correspondent team, set up the offices of the Committee, the units directly under the Committee, the website information officers and correspondent teams of 14 municipal and state health and health committees, integrate resources and actively tap the subjective initiative of various functional units, and strive to make the news manuscripts on the website rich, timely, professional and scientific, and the government information manuscripts authoritative and accurate. The competent department of the Committee website is responsible for unified control, unified benchmarking, unified caliber, unified review and unified release.
The fourth is to do a good job in the confidentiality review of website information release to ensure the safety of content. Clear responsibilities and rights, division of labor and cooperation, and orderly. The relevant policies and regulations of the state, the province, and the National Committee, the openness of government affairs, and the guidelines for handling affairs follow the principle of "openness is the norm and non-disclosure is the exception" and are released in a timely and accurate manner. At the same time, according to the requirements of unified deployment in the province, we should do a good job of collaborative linkage with the national government portal, the website of the National Health and Wellness Commission and the portal of the provincial government.
Fifth, give full play to the role of new media: there are 30 new government media in the organs and directly affiliated units of our commission, including 23 WeChat subscription numbers, 3 WeChat service numbers and 4 in Weibo. According to the requirements of the relevant documents of the Provincial Government Affairs Bureau, our commission has conducted thorough investigation, cleaning and integration of the new government media of the organs and directly affiliated units. At present, there are three government accounts of our commission that undertake administrative functions: "Healthy Micro-Hunan", "Hunan Maternal and Child Health Service" and "Huxiang Traditional Chinese Medicine", which jointly publish information around the province’s health. Since the beginning of this year, our Committee has continuously strengthened the supervision and guidance of government affairs new media of organs and directly affiliated units, and issued a notice with clear requirements for important time nodes, page content, emergency duty, etc. The Health Micro-Hunan, with the Provincial Health and Wellness Committee as the main body, mainly undertakes the functions of Hunan’s health and health information release, policy interpretation, health education and popular science propaganda, and plays a core leading role. It has successively integrated 37 officials of cities, counties, directly affiliated units and affiliated units to form a WeChat matrix. Focusing on the province’s key health work and the prevention and control of epidemic situation in COVID-19, we have successively planned and launched several special topics on the matrix platform, such as anti-epidemic briefing, supporting Hubei, medical care, and epidemic situation release, which has played a positive role in creating a good public opinion atmosphere.
(5) Supervision and guarantee
I appoint the formulation and implementation of the "Government Website Work Evaluation Scheme", in accordance with the principle of "monthly statistics and annual evaluation", through daily monitoring, remote inspection, third-party expert evaluation, etc., to supervise and evaluate the development of relevant work in various offices of the Committee, directly affiliated units and municipal and state health administrative departments, and hold publicity work meetings every year to inform outstanding units, outstanding individuals and units with relatively backward work.
Establish and improve the accountability system for government information disclosure. Where important government information and important consultation contents should be made public but not made public, and should be answered without timely reply or disposal of errors, informed criticism shall be given to the directly responsible person and responsible unit; If the circumstances are serious, or in violation of the state secrets law and other laws and regulations, the directly responsible personnel and the person in charge of the unit shall be investigated for responsibility according to the law.
Second, the initiative to disclose government information
Iii. Receiving and handling applications for government information disclosure
Four, the government information disclosure of administrative reconsideration and administrative litigation.
Five,Existing problems and the next work plan
Government information disclosure is a systematic project, involving a wide range, strong professionalism and high requirements for effectiveness. As far as the system of the Health and Wellness Committee of our province is concerned, there are some problems such as the relative shortage of staff at all levels and the uneven development of municipal and state government affairs disclosure. Hunan Provincial Health and Wellness Commission will continue to strengthen the construction of personnel, carry out technical training, strengthen supervision, incorporate government information disclosure into performance appraisal, and further promote the openness of government affairs in the province’s health and wellness system in by going up one flight of stairs.
At the same time, the Hunan Provincial Health and Wellness Committee will actively participate in the exchange and training of government affairs experience in the national health and wellness system, and will also actively participate in the exchange meeting of government affairs openness held by the office of the leading group for government affairs openness service, learn from advanced experience, and promote the in-depth development of the work of this department.
At the same time, it is suggested that the province should implement unified centralized management of government website management, clarify the management level, strengthen exchange and study, and introduce relevant incentive mechanisms.
Vi. Other matters that need to be reported
None.
