Phoenix Network Technology News Beijing time on December 17, according to the car news website Electrek, in the United States,Many brand-new Tesla cars have auto-driving computer failures, which have caused serious problems.Insiders of Tesla said that this failure caused Tesla’s after-sales service to be overwhelmed.
In the past few weeks, Electrek has received reports from many new Tesla owners.Said their new car had a computer problem.The fault is related to Tesla’s new version of HW4 (sometimes called AI4) auto-driving computers, which are short-circuited. Inside Tesla, some people also call the new version AI4.1. Although the cause is still under investigation, a person familiar with the matter told Electrek that one of the possible reasons is that the low-voltage battery caused a short circuit in the camera calibration process.
Tesla owners reported that they had a computer failure after driving a brand-new car for only tens to hundreds of miles.Many functions that depend on this computer can’t work normally, including active safety function, camera and even GPS, navigation and cruising range estimation.
Insiders of Tesla revealed to Electrek that the problem has a wide impact, involving cars equipped with new computers produced by Tesla in the past few months. Two people familiar with the matter said that Tesla has received a large number of complaints about this issue, but has not yet released the relevant failure service announcement.
According to a person familiar with the matter, Tesla instructed the after-sales service department to downplay the safety concerns related to this issue in order to prevent consumers from thinking that their brand-new vehicles could not be driven. Tesla’s after-sales service has been overwhelmed by this problem, and the maintenance service appointment has been scheduled for next year. The problem appeared at the end of this year, just as Tesla was trying to deliver a record number of cars. The company is trying to avoid the first decline in annual delivery in a decade.
It is unclear whether Tesla has reported this problem to the National Highway Traffic Safety Administration. According to the regulations, the damage of the rearview camera violates the US federal safety regulations and should be forcibly recalled.At the moment, Tesla’s main solution is to replace the computer, but the company is also considering pushing software patches to temporarily alleviate the problem.(Author/Xiao Yu)
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